Thanks RH! Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. You'll be surprised at what you find. That's two broken tables. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. Such a rip off. Not sure this is the consumer experience they're going for, but it was vivid. I can't remember another store I've been in lately that has been this awful. I wound up special ordering a coffee table and the whole process was super easy. They immediately replaced the chair from their floor stock without further discussion. So glad I didn't purchase much more from here when completely remodeling our home. I think the best buy in the store is the beautiful high-quality Turkish towels. Terms of Service and Many of their items are also automatically marked down 20% simply because they are returned. We were served quality water while we made some final decisions in private and she picked up paperwork. Privacy Policy. I bought bathroom fixtures from Restoration Hardware. She takes the stress out of furniture shopping and our place looks great because of her. And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. The THIRD table has a bent leg. I just wanted her to get them out of stock because I know how long this can take (it's insane - you can waste an hour waiting for them to deliver your merchandise and check you out. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. Customers in Kaiyos white-glove service area can get delivery My husband and I went here to buy our first brand new couch! I'm now refinishing the SECOND piece of furniture I got there in 2013. Male children use furniture like playground equipment. At this point my house is starting to look like an RH catalog. I was very surprised, as I've always found RH to be top quality. The other pieces were delivered that day, unboxed and brought into the house. The cons: Some mixed feedback regarding the perceived quality of certain outdoor furniture items. What a garbage policy for a bunch of damaged junk. I have read and accepted Kaiyo's An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. Nice furniture and choices, but way overpriced. Calculate delivery to your zip code. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. Related Collections You people work retail. Please see listings for reviews. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. Needed something big and this was perfect. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. You have to be patient in finding gems as RH outlet has a lot of expensive items despite being an outlet. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. Leather couches looked like they've been in the family for years. If you use one of these and buy something, Slumber Search may make a small amount of money. Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from. May all benefit! Weight. Then, of course I would have to pay probably more than that to send it back if I didn't want it. The dishonest person out there who did this, shame on you, you are a very selfish person! Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. Thank you", "The handle looks nice, however, one of the screws holding the hardware together is a little crocked on the back side of the door plate making the handle rock when place on the door. Easy to hang with the hardware included.". I kept escalating the issues and the response time was awful. We were told we had three months to take delivery. Lancaster, PA. $180. Restoration Hardware Outdoor Nevis Daybed. Devyn Tufted 2-Drawer Storage Daybed - Frosted White $3789.0 - $5949.0 Regular $2841.0 - $4461.0 Member + more colors Devyn Tufted Daybed With Trundle - Frosted White $3719.0 - $6139.0 Regular $2789.0 - $4604.0 Member + more colors Devyn Tufted Leather 2-Drawer Storage Daybed - Washed Grey I'm sorry I didn't dress up in a tux to enter your mediocre furniture shop but if you can't even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. The manager was unhelpful, rude and condescending. This review is for the quality of the tub and not their customer service. I asked a salesperson to help. We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. Privacy Policy. To the contrary, the return slip actually states that all you have to do is bring it to any carrier. Everyone is helpful and friendly. Unfortunately the three useless sales were like bunch dumb sorority girls who just recovered from a night of debauchery. The slats that hold the mattress have busted. Sign up for their outlet emails. Restoration Hardware's policies and product quality. And the towels, OMG, you'll want them to have their own Hyperbaric chamber after you see these prices. But when I got there it was a lot of over priced damaged furniture. There is no quality control. Damaged furniture, being sold out of this "outlet" at 30% off. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! Buy & sell from everywhere. Add To Cart. This is fine with us since we do not anticipate that we will complete our remodel/rebuild not after Oct 2014. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. The second I walked in or called someone went above and beyond to help me find what I was looking for. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. It needs a cleansing of sales people! The only thing I can tell you with absolute surety is that these morons love talking about pets, and dogs in particular. Restoration Hardware Martini Side Table. Thank you! 0 bids. I finally asked a few questions about sizing and materials for a Maxwell couch and they were unable to answer my questions. Entire chest is metal clad. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! They had a few, but nothing that we were interested in. As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. Seraiah deserves all the credit for the sale. I shouldn't be having to hunt for an associate and beg them to take my money. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. The materials are available in the Max file format with V-Ray. The cons: Prices can be higher than other retailers. He dismissed us to walk around and look. In July 2019 I received the replacement sofa/chaise and the chaise had a seam running across the center of the seat cushion (which was not there on the original chaise). Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsys Cookies & Similar Technologies Policy and our Privacy Policy. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. 39" H x $2,519.10, $2,799.00 I had to order these stools, because our island counter is an usual height and these stools fit our counter. You're amazing! I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. I will be back, and will continue giving them the highest accolades to my friends and associates. All this aggravation for $17,000. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). 2 velvet couches, a dining table, 8 dining table chairs, and 2 swivel side chairs all for around 10K. With this said, I went there Sunday September 3rd and was in there for half an hour or so looking to buy some end tables, mirrors, and possibly a dining set. (20% off), Sale Price $2,519.10 2022-2023 Slumber Search $1,000 Scholarship. Hence the discount, slight as it . I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. Page 1 of 3. A few minutes later, we were over at the couch moving cushions around to try different lighting. I will be back for more. Initial response from customer support said could not help because it was very subjective. The furniture is nice, but the shopping experience was horrible. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. I'm afraid to shop there again. I mean, everything from the customer service to the quality of the items they sell is piss poor. I asked if I could order it and have it delivered to the WC store so I could try it out first. They just relied on pictures we sent (for the master bedroom, they didn't even know we had carpet or know that the master bathroom is visible from the master bedroom and that the look in the master bedroom should tie to the style/look we had in the master bathroom). She was absolutely amazing! What happened to RH? They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. No thanks. If you like quality furniture it's worth your time. The very next day, I received l call from RH. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. Now we're working on my living room and I love, love, love my new Maxwell sectional sofa and round coffee that was just delivered a few days ago! Think the best buy in the market 30 % off a $ Library. 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